Privacy Policy

Last updated: June 18, 2026

This Privacy Policy explains how Vnnovate (“Vnnovate”, “we”, “us” or “our”) collects, uses, shares and protects personal data in connection with our social-media scheduling, publishing, analytics and team-collaboration platform (the “Service”), hosted at socialmedia.vnnovate.net (the “Site”), and related services. It applies to visitors to the Site, account holders, members of customer workspaces, prospects, and anyone else who interacts with us. By using the Site or the Service you acknowledge this Policy.

The Service is based on the open-source Postiz platform. This policy follows the same practices described in the Postiz Privacy Policy, adapted for our self-hosted deployment operated by Vnnovate.

1. Who We Are (Data Controller)

Vnnovate operates the Service at socialmedia.vnnovate.net. We are the data controller for account, billing, customer-support, marketing and Service-usage data collected through our deployment.

For privacy questions, requests and complaints contact us at privacy@vnnovate.net.

2. The Service in Brief

The Service lets you connect social-media and chat channels and centrally schedule, publish, analyse and collaborate on content. The platform includes a calendar and scheduling engine, a media library, a publishing queue, analytics, AI-assisted content generation, team and workspace management, and integrations with third-party platforms. Some features depend on your plan and on the platforms you choose to connect.

3. The Data We Collect

3.1 Account & identity data

• Name, email address, password (stored as a salted hash), profile picture, organisation name, role, language and timezone preferences.
• If you sign in via a social-login provider (e.g. Google), the basic profile fields and email returned by that provider.
• Workspace and team membership, invitations sent and accepted, and the permissions granted within a workspace.

3.2 Connected platform data

When you connect a third-party social or messaging account we receive and store, via that platform’s API:

• OAuth access & refresh tokens (encrypted at rest), the scopes you granted, the platform username and identifier, and account-level metadata (e.g. profile picture, follower counts, page IDs, channel IDs).
• Content and engagement data needed to provide the Service: posts you create or schedule, posts already published, comments, replies, direct messages where you have explicitly enabled that feature, post-level analytics, and audience-level aggregates the platform exposes.
• For YouTube specifically, the Service uses YouTube API Services. Your use of those features is also subject to the YouTube Terms of Service and the Google Privacy Policy. You can revoke access to your Google data at https://security.google.com/settings/security/permissions.

3.3 Content you upload

Text, images, video, audio, captions, links, hashtags, schedules, prompts, comments, approval notes, calendar metadata and any other content you upload to or generate within the Service.

3.4 Billing data

Plan, subscription status, invoice history, billing email, billing address and tax identifiers. Card details and bank-account details are collected and stored directly by our payment processors; we only receive a tokenised reference and limited card metadata where applicable.

3.5 Logs, usage & device data

• IP address, user-agent, browser type and version, operating system, device identifiers, referrer URL, language preference, approximate location derived from IP (country/region).
• Application telemetry: pages visited, features used, posts created/published/failed, API calls made, error reports, performance metrics, and crash data.
• Session and authentication data, including login timestamps, session tokens and security events.

3.6 Communications & support data

Messages you send to us by email, in-app chat, via support tickets or via our community channels; surveys, feedback and feature requests.

3.7 Cookies & similar technologies

We use cookies, local storage, pixels and SDKs for authentication, security, preferences, analytics and marketing attribution. You can manage non-essential cookies through your browser settings; disabling strictly-necessary cookies will break parts of the Service.

4. How We Use the Data & Legal Bases

• Provide the Service — authenticate users, create and manage your account and workspaces, store and publish your content to connected platforms, return analytics, and provide customer support.
• Bill and collect payment — issue invoices, manage subscriptions, prevent payment fraud, comply with tax law.
• Secure the Service — detect and prevent abuse, fraud, account takeover, brute-force attacks, spam and infrastructure attacks.
• Operate, maintain and improve the Service — debug, monitor uptime, measure performance, build aggregated usage analytics.
• Communicate with you — send service-related messages and, where permitted, marketing communications.
• Comply with law — respond to lawful requests, enforce our rights, defend claims.

We do not use the content of your scheduled posts, your connected-platform content, or your private messages to send you advertising, and we do not sell that data.

5. AI-Assisted Features

The Service may offer optional AI features that generate or rewrite captions, hashtags, image prompts, video scripts and analytics summaries. To provide them we may transmit your prompts and the inputs you choose to include to third-party model providers acting as our sub-processors. You remain responsible for reviewing AI outputs before publishing.

6. Controller vs Processor

For account, billing, Site analytics, marketing and security data, Vnnovate acts as a data controller.

For the content you publish through the Service and the personal data of your audience, followers, customers and message contacts that flows through the Service on your instructions, we act as a data processor on your behalf, and you are the controller.

7. Who We Share Data With

We do not sell personal data. We share data only with:

• Sub-processors and infrastructure providers — cloud hosting, storage, email, analytics, payment processors and AI-model providers.
• Connected third-party platforms — when you schedule or publish content, we transmit it to the platform you selected.
• Other members of your workspace — according to the role and permissions assigned to them.
• Professional advisors and authorities — when legally required.

8. International Data Transfers

Personal data we process may be transferred to and stored in countries outside your own. Where required by law, we use appropriate safeguards such as Standard Contractual Clauses.

9. Data Retention

• Account data — kept while your account is active; after closure, retained for up to 90 days then deleted or anonymised, except where law requires longer retention.
• OAuth tokens — kept while the connection is active; revoked tokens are deleted promptly.
• Logs — typically retained for up to 12 months.

10. Security

We maintain administrative, technical and physical safeguards designed to protect personal data, including encryption in transit (TLS), encryption of OAuth tokens, password hashing, role-based access controls, and incident-response procedures. No system is fully secure.

11. Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to processing of your personal data, and to withdraw consent where processing is based on consent. To exercise your rights, email privacy@vnnovate.net.

12. Children

The Service is intended for business use and is not directed to children. We do not knowingly collect personal data from children under 18.

13. Third-Party Sites and Services

The Site and the Service link to and integrate with third-party services. Their handling of your data is governed by their own privacy policies. We encourage you to review the privacy policy of any platform you connect, including Meta, LinkedIn, Google/YouTube, and others.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The date the Policy was last updated is shown at the top of this page.

15. Contact Us

For privacy questions, requests, or complaints:

• Email: privacy@vnnovate.net
• Website: https://vnnovate.net
• Service: https://socialmedia.vnnovate.net